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Security & Privacy

Security, privacy, and billing expectations are part of the live product story.

How the website handles contact data and consent, and how the app handles verification, payment-gated access, and private single-user workspaces.

What we collect on this site

The marketing site only collects what it needs for contact and consent handling.

  • GrapeFinance is a product of Noubou Industries, and this site operates as part of that business.
  • Contact submissions collect your name, email address, message, and your acknowledgement that we may use those details to reply.
  • Basic technical details such as IP address and browser user agent are stored with form submissions to reduce abuse and help investigate delivery problems.
  • Consent choices for analytics and marketing categories are stored in your browser so the site can remember your cookie preferences.
  • Account creation, email verification, PayFast checkout, and workspace access happen in the app at app.grapefinance.co.za, not through this marketing-site form.
Website analytics

Analytics is consent-based

Google Analytics is only loaded after you opt in to analytics cookies. If you keep analytics off, the site stays functional and the analytics tag does not load.

Marketing tools

Marketing tracking stays behind separate consent

Meta Pixel or similar ad-measurement tools are not loaded by default. If they are enabled later, they will stay behind separate marketing consent and this notice will be updated.

Company details

Who operates GrapeFinance.

Key operator, terms, and PAIA details for the live product.

Responsible party

NOU BOU INDUSTRIES (Pty) Ltd

Registered operator details: registration number 2024/828032/07, registered address 10 Piet Retief Rd, Monument, Krugersdorp, South Africa, PAIA / POPIA / support email support@noubou.co.za, and WhatsApp only at +27 81 615 4542.

Terms

Platform terms

The terms page covers plan scope, billing flow, acceptable use, and service disclaimers for the live product.

PAIA

PAIA / access information

The PAIA page lists the Information Officer, access request route, and public record categories for the business.

Account access

Workspace access starts after payment confirmation.

The website and app follow the same onboarding and billing flow.

Step 1

Create account in the app

The marketing site sends you to the live app for account creation rather than creating an active workspace itself.

Step 2

Verify your email

Email verification confirms the account owner before protected workspace access and billing continue.

Step 3

Complete PayFast checkout

Billing for Starter or Tracker is completed through PayFast rather than bypassing payment at signup.

Step 4

Access after payment confirmation

The workspace opens after payment confirmation, which keeps the website and product copy aligned with the live access rules.

Storage, billing, and processors

Contact handling, billing, and service providers each have a defined role.

  • Form submissions are stored server-side as a backup record and emailed to info@grapefinance.co.za.
  • Google Analytics is used only after analytics consent has been given.
  • PayFast handles checkout for paid plan activation in the live app flow.
  • The app tracks storage usage and AI usage so included allowances and recurring top-ups stay visible.
  • Because third-party services may process data outside South Africa, some data may be handled across borders when those services are enabled.
Retention

Keep records only as long as needed

Contact-form data is kept for support follow-up and operational record-keeping, then reviewed and removed when no longer needed for that purpose.

Your choices

You can change preferences later

You can reopen cookie preferences from the site at any time, and you can contact us if you want submitted contact details reviewed or removed.

Product controls

Private workspace controls in the live product.

Security and access controls are part of the live product design.

Accounts

Single-user scope keeps access boundaries clear

The current live app is one user per workspace, which keeps ownership, review decisions, and security cleaner.

Authentication

Email verification, password reset, and 2FA support matter

Authentication is treated as part of the trust model rather than something bolted on after launch.

Usage

Storage and AI usage are visible

The live product tracks storage and AI consumption so plan limits and top-up decisions remain understandable.

Scope

Tax readiness is not tax filing or personal advice

GrapeFinance supports organization and clarity, not regulated financial advice or SARS filing submission.

If you need advice tailored to your personal financial situation, please contact us. We can help point you toward a personal financial advisor rather than presenting the app itself as that service.
Rights and complaints

Privacy and access requests.

  • You can contact GrapeFinance about access, correction, deletion, objection, or consent-related questions using support@noubou.co.za.
  • You can revisit cookie choices from the site at any time through the cookie settings control.
  • If you believe your personal information has been processed unlawfully, or an access request was handled improperly, you may also approach the South African Information Regulator.
  • The Information Regulator also publishes PAIA guides, forms, Information Officer registration resources, and complaint channels.
Terms

Platform terms

See the Terms page for plan, billing, access, and service-use conditions.

PAIA and POPIA

Information request route

The PAIA / Access page identifies Neal Hawkins as Information Officer and uses support@noubou.co.za for legal access and privacy requests.

Privacy and legal

Read the privacy, terms, and PAIA pages together.

They cover account access, billing, data handling, cookies, and legal request routes for the live product.

Create Account Read terms