Information Officer details, access request routes, public record categories, and privacy-rights contact details for GrapeFinance as a product of NOU-BOU INDUSTRIES (Pty) Ltd.
Founder and Information Officer for PAIA and POPIA-related requests directed to the company and its product brands, including GrapeFinance.
The PAIA manual applies to NOU-BOU INDUSTRIES (Pty) Ltd and the products, brands, apps, websites, and platforms it owns or operates, including GrapeFinance.
Certain records are already publicly available or may be provided by ordinary written request.
Homepage copy, product descriptions, pricing pages, feature pages, and public support information.
Security & Privacy notice, website and platform terms, cookie notices, and this PAIA access page.
Public contact details, official business communication details, public brand information, and marketing materials.
Where applicable, prescribed PAIA request, access, reproduction, search, or deposit fees may apply. Where a fee is payable, the requester will be notified before the request is processed further.
The company will respond to a valid PAIA request within the period required by PAIA, subject to any lawful extension, request for further information, or applicable fees.
This includes protected personal information, confidential commercial information, trade secrets, legally privileged records, security-sensitive records, and abusive or vexatious requests.
This summary reflects the current website, app, software, billing, and support operations described in the PAIA manual.
Registration documents, contracts, governance records, policies, brand ownership records, and related business correspondence.
Quotes, invoices, receipts, statements, payment records, bank records, supplier records, and tax or accounting records where applicable.
Contact details, billing details, support records, account records, product access records, and service history.
Source code, technical architecture, API and hosting records, logs, internal testing records, feature requests, and development plans.
Enquiry submissions, waitlist and lead records, social media enquiries, analytics data, campaign performance records, and brand assets.
Statements, receipts, transaction review records, rules, budgets, AI usage, storage usage, and tax-readiness workspace content submitted into products like GrapeFinance.
General enquiries: enquiries@inforegulator.org.za. PAIA complaints: PAIAComplaints@inforegulator.org.za. POPIA complaints: POPIAComplaints@inforegulator.org.za. Telephone: 010 023 5200.
Security & Privacy and Terms cover the live product’s privacy, billing, and service-use position alongside the PAIA and POPIA contact route.
For PAIA or POPIA-related requests, contact Neal Hawkins via support@noubou.co.za or use the registered address listed above.
